Privacy Policy
Last Updated: September 2026
Welcome to Total Renovation Singapore. We are committed to protecting your privacy and handling your personal information responsibly in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website or engage our renovation, painting, tiling and related services.
1. Who We Are
Total Renovation Singapore provides professional renovation services including:
- Painting Services
- Floor Tiling Installation
- Tile Repair Services
- False Ceiling Installation
- Partition Wall Installation
- Bathroom & Kitchen Renovations
- General Renovation Services
Our services are available to homeowners, businesses and property owners throughout Singapore.
2. Information We Collect
We may collect personal information when you:
- Submit a contact form
- Request a quotation
- Contact us via WhatsApp, phone or email
- Schedule a site visit
- Subscribe to updates or marketing communications
The information collected may include:
- Full Name
- Phone Number
- Email Address
- Property Address
- Renovation Requirements
- Photos or documents you provide
- Any information voluntarily submitted by you
We may also automatically collect:
- IP Address
- Browser Type
- Device Information
- Website Usage Data
- Cookies and Analytics Data
3. How We Use Your Information
We use your personal information to:
- Respond to enquiries
- Prepare quotations
- Arrange site inspections
- Provide renovation services
- Manage customer relationships
- Improve our website and services
- Process customer requests
- Send project updates
- Comply with legal obligations
We will only use your information for legitimate business purposes and in accordance with Singapore’s PDPA requirements.
4. WhatsApp, Phone & Contact Form Enquiries
When you contact us through:
- Telephone
- Contact Forms
The information provided may be stored securely to facilitate communication, quotation preparation and service delivery.
We do not sell, rent or trade your personal information to third parties.
5. Disclosure of Personal Information
We may share your information only when necessary with:
- Employees and authorised contractors
- Service providers assisting our operations
- Government authorities when legally required
- Professional advisers such as accountants or legal consultants
All disclosures are made only for legitimate business purposes.
6. Cookies and Analytics
Our website may use cookies and analytics tools to:
- Improve website performance
- Understand visitor behaviour
- Measure marketing effectiveness
- Enhance user experience
Cookies do not typically identify you personally unless you voluntarily provide personal information.
You may disable cookies through your browser settings at any time.
7. Data Security
We take reasonable security measures to protect your personal information against:
- Unauthorized access
- Misuse
- Loss
- Alteration
- Disclosure
While we strive to protect your information, no online transmission or storage method can be guaranteed to be completely secure.
8. Retention of Personal Data
We retain personal information only for as long as necessary to:
- Fulfil the purposes for which it was collected
- Comply with legal obligations
- Resolve disputes
- Maintain business records
When information is no longer required, it will be securely deleted or anonymised.
9. Access and Correction Requests
Under Singapore’s Personal Data Protection Act (PDPA), you may request:
- Access to your personal information
- Correction of inaccurate information
- Withdrawal of consent for certain uses
To make such a request, please contact us using the details provided below.
10. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices, content or policies of third-party websites. Users should review the privacy policies of those websites separately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in legal requirements
- Updates to our services
- Business operational changes
Any updates will be published on this page with a revised effective date.
12. Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.
Total Renovation Singapore
Phone: +65 8527 1361
Email: totalrenovationsg@gmail.com
Website: totalrenovationsg.com
Service Coverage: Singapore Islandwide